arrived as negotiated. great service

Facing a situation where the materials provided were incorrect, the solutions offered were far from satisfactory, requiring additional expenses on my part. This approach seems unjust, as the error did not originate from my actions. Effective customer service should involve rectifying such mistakes at no extra cost to the customer, offering solutions like a full refund or a correct replacement. The expectation is for businesses to take responsibility for their errors, ensuring resolutions that do not further inconvenience or financially burden the customer. The current scenario, where the only remedies involve extra costs, highlights a significant gap in customer-centric service. It's crucial for businesses to prioritize customer satisfaction and trust, ensuring mistakes are corrected in a manner that respects the customer's time and investment.